Technical Support Specialist

We’re looking for a Technical Support Specialist to join one of Israel’s leading financial institutions.
‍This is your opportunity to take part in one of the most impactful technology and service initiatives in the Israeli banking sector. The role offers a unique combination of technical expertise and customer orientation in a dynamic and evolving environment. You will be part of a professional support division, ensuring business continuity, resolving technical issues, and delivering excellent service to thousands of users across the organization.

What You’ll Do:

• Provide first-line technical support to employees and end users.
• Troubleshoot issues related to operating systems, Microsoft Office, standard software applications, hardware, and monitoring/control tools.
• Deliver fast and effective solutions while maintaining high service quality.
• Collaborate with team members and other stakeholders across the organization.
  Document incidents and resolutions to support continuous improvement.
  
  

Requirements:

• 3+ years of experience in Technical Support/ Help Desk roles- preferably in a banking or financial institution- Must
• Strong knowledge of operating systems, Microsoft Office, standard software applications, hardware, and monitoring/ control tools- Must‍
• High customer-service orientation and excellent interpersonal skills- Must